Privacy Policy
The protection of your personal data and your privacy is important to me. I process personal data in accordance with the applicable data protection legislation, in particular the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).
This Privacy Policy explains how personal data is processed when you visit this website, contact me, receive psychosocial counselling, or participate in a workshop or group offered by Libélula Ateliers.
1. Data Controller
The controller responsible for the processing of your personal data is:
Mariana Ferreira Martins Schönauer
Libélula Ateliers
Schottenfeldgasse 48B, Top 10
1070 Vienna, Austria
Email: libelulaateliers@gmail.com
Telephone: +43 699 192 45 195
2. Contact & Enquiries
If you contact me by email, telephone, WhatsApp, a website contact form, or another communication channel offered by me, I process the information you provide for the purpose of responding to your enquiry, arranging appointments, providing information about counselling or workshops, and handling any necessary follow-up communication.
This may include your name, email address, telephone number, the content of your message, and any other information you voluntarily provide.
Where your enquiry relates to entering into or performing an agreement for counselling, a workshop, or another service, the processing is based on Article 6(1)(b) GDPR.
Please be aware that ordinary email and messaging services may not provide complete confidentiality or security. I therefore recommend that particularly sensitive personal information is not sent by unencrypted email or messaging services.
3. Personal Data in Psychosocial Counselling
In the course of psychosocial counselling, I process personal data that you provide to me and that is necessary for the provision and administration of the counselling service.
This may include, where applicable:
your name and contact details;
address and information required for invoicing;
appointment and communication information;
information you voluntarily provide during the counselling process; and
records or documentation necessary in connection with the professional counselling relationship.
The processing of ordinary personal data necessary for the provision of counselling services is generally based on Article 6(1)(b) GDPR.
4. Sensitive Personal Data
Psychosocial counselling may involve information of a particularly personal or sensitive nature.
Depending on what you choose to share, this may include information relating to your physical or psychological wellbeing, health, relationships, family or personal circumstances, private life, professional situation, beliefs, or other sensitive aspects of your life.
Where such information constitutes a special category of personal data within the meaning of Article 9 GDPR, it is processed only where an appropriate legal basis applies.
In accordance with the WKO model for psychosocial counselling, sensitive data necessary for counselling and care in the psychosocial field may be processed on the basis of Article 9(2)(h) GDPR, subject to the applicable legal requirements.
Sensitive information is processed only to the extent relevant and necessary for the professional counselling relationship.
5. Professional Confidentiality
As a psychosocial counsellor (Lebens- und Sozialberaterin – psychosoziale Beratung), I am subject to the professional duty of confidentiality applicable to my profession.
Information entrusted to me in the course of the counselling relationship is treated confidentially. This duty of confidentiality continues after the counselling relationship has ended.
Information may be disclosed where you have expressly released me from the duty of confidentiality or where disclosure is otherwise required or permitted under applicable law.
Personal and sensitive information arising from counselling is not used for advertising or unrelated purposes.
6. Workshops & Group Sessions
When you register for a workshop or group session, I process the personal information necessary to organise and provide the event.
This may include your name, contact details, registration information, payment or invoicing information, and any information you voluntarily provide in connection with your participation.
During creative and reflective workshops, participants may choose to share personal experiences, thoughts, artwork, or other forms of creative expression.
Information entrusted to me within my professional role is treated confidentially in accordance with the professional obligations applicable to my work.
Confidentiality Within the Group
Creating an atmosphere of trust, respect, and safety is an important part of my workshops and group sessions.
Participants are therefore asked to respect the privacy of others and not to share outside the group personal stories, experiences, artwork, or other private information disclosed by fellow participants.
However, other participants are independent individuals and are not subject to my professional duty of confidentiality. I therefore cannot guarantee confidentiality between participants in the same way as my own professional confidentiality.
You are always free to decide how much—or how little—you wish to share.
Participation in a creative exercise does not require you to explain or disclose the personal meaning of your artwork or creative process.
7. Artwork, Photographs & Workshop Documentation
Artwork and creative expressions produced during counselling or workshops remain personal to the participant.
I will not publish or use identifiable photographs of you, images of your artwork, personal statements, testimonials, or other identifiable material for my website, social media, advertising, or other public purposes without an appropriate legal basis and, where required, your prior consent.
Where photography, video, or other recording is planned during a workshop or event, participants will be informed accordingly.
Choosing not to consent to photography or promotional use will not affect your ability to participate in counselling or a workshop.
8. Appointments, Registrations, Payments & Invoicing
I process personal data where necessary to:
arrange and administer counselling appointments;
manage workshop and event registrations;
communicate appointment or event changes;
process payments;
prepare invoices; and
comply with applicable accounting, tax, and other legal obligations.
Where processing is necessary for the performance of an agreement with you or steps requested by you before entering into an agreement, the legal basis is Article 6(1)(b) GDPR.
Where data must be retained to comply with a legal obligation, processing is based on Article 6(1)(c) GDPR.
9. Recipients of Personal Data
Your personal data is not disclosed to third parties unless this is necessary for the provision or administration of the requested service, required by law, authorised by you, or processed by a service provider acting on my behalf.
Depending on the services actually used by Libélula Ateliers, recipients may include providers involved in website hosting, email and communications, appointment booking, payment processing, accounting, or IT services.
Sensitive information arising from individual counselling is treated with particular confidentiality and is not routinely disclosed to third parties.
Where external service providers process personal data on my behalf, appropriate data protection arrangements are put in place where required by law.
10. Storage & Retention
Personal data is retained only for as long as required for the relevant purpose and in accordance with applicable legal, contractual, professional, accounting, tax, and documentation requirements.
Different retention periods may therefore apply to different categories of information.
Information that must be retained for invoicing, bookkeeping, taxation, legal claims, or other statutory purposes may need to be stored after the counselling relationship, workshop, or other service has ended.
Once personal data is no longer required and there is no legal basis requiring or permitting its continued retention, it will be deleted or securely disposed of.
11. Website & Cookies
When you visit this website, technical information necessary for the operation and security of the website may be processed by the website or hosting provider. Depending on the technical configuration, this may include information such as your IP address, browser information, device information, date and time of access, and requested pages.
This website may also use cookies and similar technologies.
Cookies and technologies that are strictly necessary for the operation and security of the website may be used where permitted by law.
Non-essential cookies or technologies—for example, certain analytics, marketing, or embedded third-party services—will be used only where the applicable legal requirements are met, including obtaining consent where required.
Where processing is based on consent, you may withdraw or change that consent at any time through the available cookie settings.
12. Data Security
Appropriate technical and organisational measures are used to protect personal data against accidental or unlawful loss, alteration, unauthorised access, disclosure, or misuse.
Particular care is taken with sensitive information arising from psychosocial counselling.
Nevertheless, no electronic communication or storage system can provide an absolute guarantee of security.
13. Your Rights
Subject to the applicable requirements of the GDPR, you have the right to:
request information about personal data processed about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data where the applicable requirements are met;
request restriction of processing;
object to certain forms of processing;
receive certain personal data in a portable format where applicable; and
withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before the withdrawal.
If you wish to exercise any of these rights, please contact me using the contact details above.
You also have the right to lodge a complaint with the competent data protection supervisory authority:
Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
Email: dsb@dsb.gv.at
14. Changes to this Privacy Policy
This Privacy Policy may be updated when necessary, for example if the services offered by Libélula Ateliers, the technologies used on this website, or applicable legal requirements change.
The current version will be made available on this website.